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CreatorPolicy and security1 min read

Understand Creator wallet balances and payouts

Learn how holds, wallet availability, manual withdrawals, automatic payout settings, and provider confirmation work.

Version 1Last reviewed 23 Aug 2026
Creator proceeds become eligible only after the configured hold period. The wallet distinguishes funds that are not yet mature, available for withdrawal, reserved for an in-progress withdrawal, and finally settled.

Creators can choose manual or automatic payout behavior where the administrator has enabled the required currency and provider policy. A bank destination must be captured and verified through the provider-compatible workflow. Flutterwave, Paystack, and Korapay are separate payout rails selected by currency in Core Creator settings.

Sellxora does not treat an accepted provider request as paid. A withdrawal is marked paid only after a verified terminal provider success outcome. Pending, failed, duplicate, or uncertain results remain auditable and are reconciled through the provider reference.

Common questions



Why is my balance held? The order is within the configured maturity period. Why is automatic payout not running? Check the currency policy, provider credentials, destination verification, scheduler, live-execution gate, and minimum amount. Where are payout settings changed? Core administrators manage provider credentials and per-currency policy; creators manage their own destination details.

Steps

  1. Open Creator Wallet and review available, held, reserved, and historical amounts.
  2. Complete the supported bank destination fields and submit them for provider verification.
  3. Choose manual or automatic payout preference where available.
  4. For a manual withdrawal, request it only when the balance and destination are eligible.
  5. Use the payout status and provider reference for reconciliation; do not assume pending means paid.
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